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Archive for March, 2009

April SMKC Breakfast

smckclogoIt’s the first week of the month, which means it’s time for the social media minds of Kansas City to meet for breakfast.

April’s Social Media Club of Kansas City breakfast will be at First Watch in Westport (1022 Westport Road).

We’ll have some delicious breakfast and discuss hot topics in social media. Start time is 7:30 a.m. and discussions usually run until 9 a.m. Feel free to bring cameras and take notes!

RSVP on the SMCKC events page or on Facebook.

Learn more about SMCKC events by following them on Twitter.

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Press – S16 in the KC Biz Journal

The Kansas City Business Journal featured Spiral16 in their Friday edition. Thanks to them for the flattering coverage. We’re extremely excited about the coming months and all of the progress we have made!

You can read the complete article here and here.

kcbizjournal032709_small

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Case Study – PBS @ SXSW

South by Southwest in Austin, Texas, is one of the largest interactive conferences in the country. For SXSW 2009, PBS held a three-day event at the Moose Knuckle Pub on famed 6th Street. The event was an interactive social media studio.

Epic Fu’s Zadi Diaz and Steve Woolf hosted up to 20 interviews per day. All the interviews were available via live stream and then on YouTube. PBS employees and those involved also used Twitter and their blogs to promote/discuss the studio.

Data collection began on February 23, 2009 and ended on March 20, 2009. The goal was to monitor the buzz and content related to PBS’ social media studio.

Ecosystem Growth

From February 23 to March 20 the amount of sites in the ecosystem grew nearly 3,000%. Of all the sites, 89.7% are linked via first-order connection. When it comes to site categorization, nine of the 16 possible categories are represented.

These categories and the percentages that they contribute to the total ecosystem evolved over time. Here is a breakdown of how the ecosystem evolved over the week of SXSW:

Friday 3/13
• Social Networks: 39.15%
• Blogs: 21.69%
• Reference: 12.7%
• Company/Organization: 13.76%
• Press Release: 8.99%
• News: 2.12%
• Video: 1.06%
• Social Bookmarks: .53%

Sunday 3/15
• Social Networks: 50.55%
• Blogs: 19.64%
• Reference: 9.82%
• Company/Organization: 10.55%
• Press Release: 6.18%
• News: 1.45%
• Video: .73%
• Social Bookmarks: .36%

Wednesday 3/18
• Social Networks: 55.16%
• Blogs: 18.94%
• Reference: 6.71%
• Company/Organization: 7.43%
• Press Release: 4.08%
• News: 2.16%
• Video: 4.8%
• Social Bookmarks: .24%

Social networks saw increases as attendees continued to post Tweets and Flickr photos, but look at the Video category.

Videos posted on YouTube by PBS and user-submitted videos to Vimeo and YouTube caused a surge in this category after SXSWi had ended. This statistic shows that monitoring and reacting to buzz after an event is equally as important as before and during the initiative.

Semantics

Semantic Cloud PBS @ SXSWThe Semantic Cloud provided critical information about communication at SXSW for PBS. The cloud lists the top 100 most frequently used words on all of the sites in an ecosystem (dismissing “a,” “the,” “and,” etc.) in the form of an organized tag cloud.

Of the words on the list, one that stands out immediately is “RT.” To those in the Twitter world, RT stands for “ReTweet.” ReTweeting a message is a method for spreading information on Twitter while crediting the original source. It looks similar to this.

The usage of ReTweeting fluctuated as Spark collected data. The statistics below shows these changes in two ways: The first percentage represents the amount of ReTweets over the entire ecosystem. The second percentage represents the amount of ReTweets for social networks only.

• Friday: 15%/30%
• Sunday: 18%/33%
• Wednesday: 16.6%/34%

Other percentages worth noting include the words “interactive” and “video,” which appear on 33% and 39.5% of all sites in the ecosystem, respectively. A large part of the PBS effort included video, so the dominant presence of these words indicated that PBS communicated the highlights of their efforts effectively.

Sentiment

The graph to the right monitors sentiment in seven degrees: very positive, positive, slightly positive, neutral, slightly negative, negative and very negative. PBS saw overwhelmingly positive sentiment related to their interactive studio.

Only 6% of comments were “slightly negative” or “negative,” with no comments in the “very negative” category.

Nearly 85% of positive sentiment came from social networks. Of this group, 95.3% of the sentiment was “slightly positive,” “positive” or “very positive.”

Judging by these statistics, it can be inferred that PBS pleased the crowd that came to the events associated with their interactive studio.

Influential Sites

Spark uses inbound linkages and ranking systems to determine the influence of a particular site in any ecosystem. Below is a list of the top sites ranked by inbound links. The numbers in parentheses represent the amount of inbound links and the influence ranking of that particular site. The ranking system is like golf – the lower your score, the better. To give some perspective, most sites will have influence rankings over 1,000.

1) http://pbs.org/sxsw AND http://pbs.org/engage/sxsw-2009 (both direct to the same page)
• Inbound links: 56 + 43 = 99 (Note: roughly 20% of the sites in the ecosystem linked to these pages)
• Influence ranking: 237

2) http://www.pbs.org
• Inbound links: 29
• Influence ranking: 237

3) Twitter/Steve Woolf
• Inbound links: 20
• Influence ranking: 84

4) Twitter/Jonathan Coffman (PBS employee)
• Inbound links: 17
• Influence ranking: 84

5) Twitter/Zadi Diaz
• Inbound links: 14
• Influence ranking: 84

Virtualization

This is an embedded file of the actual virtualization, or visual map, of the PBS interactive studio’s presence online. Here are a few keys to understanding this file:

• Each sphere is a website mentioning the PBS studio at SXSW.
• The lines connecting spheres represent sites that link to each other.
• The spheres with the greatest amount of lines attached are the websites listed above.
• Green spheres are websites with positive sentiment.
• Red spheres have negative sentiment.
• Gray spheres are neutral or no sentiment.


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Case Study – Miller High Life

Every year on Super Bowl Sunday, America watches for two things: great football and great advertising.

This year, 30-second spots cost a record $3 million. The usual suspects forked over the cash (Coke, Pepsi, Budweiser, GoDaddy.com, etc.), but there was a twist.

MillerCoors turned the practice of paying a few million for ad time into an economic statement and a highly-effective viral marketing campaign by creating a one-second ad for Miller High Life.

The brewing company launched a web site with “out takes” from the one-second ads that feature comedian Windell Middlebrooks. In the weeks leading up to the big game, the site grew in popularity.

On Super Bowl Sunday, those in the know watched commercial breaks without blinking to try and catch the ad.

The objective for this study was to use Spark to identify influential web sites and methods for spreading the ad campaign. Sites used in this case study specifically mention the Miller High Life one-second Super Bowl ad.

Data was collected from January 28, 2009 to February 2, 2009. Since Spark can look back in time, many sites in the study were published before January 28.

Category Breakdown

Each site in the study falls into a separate category, or type of site. A News site is considered a newspaper or television station web site, a Social Network would be a Twitter or MySpace page, while an example of a Social Bookmark would be digg.com. A Video site is YouTube, Vimeo, etc.

This is the breakdown of the categories found in this case study. The percentage next to each category represents the percentage of web sites in that category (rounded to the nearest one-tenth percent.)


• Reference: .3%
• News: 19.1%
• Forums: .5%
• Company/Organization (MillerCoors): .8%
• Blogs: 20.9%
• Videos: 1.8%
• Social Networks: 55.4%
• Social Bookmarks: 1.3%

The domination of Social Networks, News and Blogs over categories like Company/Organization and Reference suggest the campaign was successful in generating conversation about the ad and Miller High Life.

Sentiment

Sentiment is measured in seven degrees: Very Negative, Negative, Slightly Negative, Neutral, Slightly Positive, Positive and Very Positive.

It’s important to note that not every web site contains sentiment. Many news stories or press releases are not in these categories because they do not contain opinions.

In this case, sentiment toward the one-second ad campaign was overwhelmingly positive. Here are some key sentiment findings from the study:

• All three degrees of positive sentiment – Slightly Positive, Positive and Very Positive – totaled 92% of all sites with sentiment.
• Negative and Slightly Negative sentiment totaled 7.5%.
• Sorting the list of sites revealed that 67% of sentiment occurrences came from the social networking site Twitter.
• Another sort reveals that 73% of positive sentiment occurred before the ad aired on Super Bowl Sunday, meaning the campaign received large amounts of good publicity on anticipation and the video “out takes.”
• Negative sentiment totaled 19.2% of all sentiment occurring during and after the game, compared to 4% in the days leading up to the game. Most of these negative comments came from people who were not able to view the ad in their city.

Inbound/Outbound Links & Influential Sites

Spark lists the inbound and outbound connections from each site as well as an influence ranking for each page. The influence ranking is based on a third-party domain ranking system. A first-order connection means a direct link between two sites (think “six degrees of separation”).

Here are key findings from the inbound/outbound connections and influence rankings:

• 33% of all sites in the study have first-order inbound links to MillerCoors site www.1secondad.com
• Based on inbound connections, the Milwaukee Business Journal and MSNBC.com are the most influential news web sites.
Digg.com was the most influential domain based on the ranking system.

Semantics

Spark uses a Semantic Cloud to list the words that appear most frequently on a set of web sites. These can be sorted by category, too.

The default cloud shows the top 100 most frequent words across all sites in the MillerCoors case study. The words in large font are the most frequently used.

Some words that stand out in this specific cloud are superlatives like brilliant, genius, good, great and love. Further investigation revealed that these words were used by the audience to describe the ad campaign.

These five words appear on 50% of the sites in this study.

Another word worth mentioning on this specific view is RT. It looks like nothing important to most people, but in Twitter-speak this stands for “Re-Tweet” or “pass along this message.”

This means those using Twitter to discuss the ad were passing along information from other sources so all of their “followers” could see it. Re-Tweeting is a powerful behavior that allows information to go viral in a short amount of time.

Only 25 sites in the study use the RT method, but if each of those users had 100 followers that is an extra 2,500 people who see the information. A RT looks like this:

Virtualization

This is the embedded file of the Virtualization, or visual map, of the one-second ad’s presence online. Here are a few keys to understanding the Virtualization:

• Each sphere is a web site mentioning the one-second ad campaign.
• The lines connecting spheres represent sites that link to each other.
• Green spheres are web sites with positive sentiment.
• Red spheres have negative sentiment.
• Gray spheres are neutral or no sentiment.


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Case Study – Ugly Sweater Party

Sweater Party GangThe Ugly Christmas Sweater Party began as a keg party amongst friends at the University of Kansas in 2004.

In 2008, the group turned what was a holiday bash into a benefit for Operation Breakthrough.

Because the group wanted the money they raised stay in KC, nearly everything at the party was from a local business (venue, beer, auction items).

This study shows Spark’s capabilities on a smaller scale, as well as its use for non-profit purposes. Data was collected from October 1, 2008 through December 15, 2008.

Category Breakdown
Knowing that KC has a strong social media community, the group used their online contacts to spread word about the benefit.

By focusing on sites like Twitter, Flickr, Facebook and their personal blogs, the Blog and Social Network categories make up over 77% of the ecosystem.

• Blogs – 40.11%
• Social Networks – 34.07%
• Company/Organization – 11.54%
• Video – 7.69%
• Social Bookmarks – 3.85%
• News – 1.65%
• Forums – 1.1%

News web sites only contribute 1.65% of the total sites in the ecosystem, meaning that although the benefit was successful in raising money for Operation Breakthrough, it did not generate much press coverage. In fact, the news organizations that mentioned the party linked to the wrong web site – which was the only place to purchase tickets for the party.

Semantic Cloud
The Semantic Cloud lists the most popular words on all of the sites in an ecosystem. The words appear like a tag cloud, with the most frequently used words displayed with larger font.

According to the Semantic Cloud, the group may want to consider re-wording their marketing efforts in the future. Operation Breakthrough does not appear anywhere on the list of the top 100 words. Neither does the venue, Tower Tavern, or the date of the party.

Here are some words that do indicate the positive nature of the party. The percentage next to the word is the amount of sites in the total ecosystem on which the word appears:

• Benefit – 47.3%
• Community – 13.4%
• Help – 40.7%
• Poverty – 15.6%

Unfortunately, the data showed that the group didn’t effectively communicate the purpose for throwing the party.

Sentiment
Sentiment is measured in seven degrees: Very Positive, Positive, Slightly Positive, Neutral, Slightly Negative, Negative and Very Negative. Only a few people posted reviews of the party, but they were all Positive or Very Positive. One Kansas City blogger who attended the party wrote:

“If I knew the date for KC Sweater Party, I would mark it on my calendar right now. It was such a blast, and awesome knowing that all the money went to Operation Breakthrough – I think it was over $5k that was raised. Incredible.”

Virtualization
This is the embedded file of the Virtualization, or visual map, of the Ugly Sweater Party’s presence online. Here are a few keys to understanding the Virtualization:

• Each sphere is a web site mentioning the Ugly Christmas Sweater Party.
• The lines connecting spheres represent sites that link to each other.
• Green spheres are web sites with positive sentiment.
• Red spheres have negative sentiment.
• Gray spheres are neutral or no sentiment.


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