Last month, we rolled out a helpful new workflow management system. The tasks feature allows managers to assign tasks to employees within the Spark platform. A task can be created and assigned that relates to either a specific URL or insight, at which point assigner and assignee will receive email updates.

Spark’s new alert system can be set with user-specified parameters to email you when unusual traffic or spikes occur in your insight that need your attention.

An iterative development cycle is vitally important to our company. Spiral16 considers customer feedback to be essential and are fortunate to have engaged customers who share their time with us. As we move forward with improvements to Spark, our newly created S16 User Team will have our ear as we incorporate the following new features.

Here are some things Spiral16 is currently working on (not final layout–still in development):

Global Date Filtering
With the addition of a global date filter, users can now set a default date range and custom filters that will be automatically applied across all areas of an insight. One-stop filter and sorting options will save time and make it easier to build customized reports.

Insight Explorer
Based on usability best practices and client feedback, Spiral16 is redesigning the detailed list view of insights to include better at-a-glance information. This will help clients understand which URLs matter the most for each specific topic.

In addition, a new bulk-action option has been included to allow clients to quickly update sentiment scores, site-type categories, and date information on multiple URLs at once. A new visual layout will improve readability across the board.

Conversation Sentiment page
Spiral16 is redesigning our Conversation Sentiment page to match the Insight Explorer layout with a focus on readability, quick editing, and a better grasp of important sentiment nuggets at a glance.

Insight Summary page
In addition to ease of use with the global date filter (which will allow users to set a single date range for all reporting gadgets), Spiral16 is improving the Insight Summary page to allow users more control over how their reporting gadgets are displayed.

With a more dynamic feel, users can now control the layout more fully, greatly improving the reporting capabilities.