April 11, 2011
JP Morgan Chase recently conducted a test using a $5 ATM fee in Illinois. At first glance, when I read about this—and found that shortly thereafter the market test was stopped—I assumed this meant that no one would accept such a fee and overall, the concept was a failure. But that conclusion would have been [...]
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March 30, 2011
If anyone had doubts that social media monitoring has gone mainstream, the news that social media monitoring company Radian6 has been bought by CRM vendor Salesforce should clear any doubts that social media is big business. Now it’s time to open up a wider set of awareness about another huge online trend for 2011: Turning [...]
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