Spiral16 is a social media and web monitoring tool that harnesses the power of the web for business. We monitor, measure and analyze digital content, seeking the most relevant online information for our clients. Spiral16 gathers in-depth business intelligence from the Internet while our Actionable Analytics reports are customized to show each client their biggest online opportunities, according to their business objectives.

We work with businesses of all shapes and sizes. Spiral16 clients include ad agencies and PR firms, Fortune 500 companies and start-up businesses, as well as small to medium-sized established businesses.

FAQ

What is the price to use the Spiral16 platform?
What is a query?
Are there contract limits?
How much is it to add additional users?
Do you offer technical and analytics support?
Can somebody help me set up my research topics?
What type of businesses use Spiral16?
Why do clients use Spiral16?
How is Spiral16 different from other monitoring services?
How does your system handle spam?
Can I manually add content into the Spiral16 platform?
Does Spiral16 bring in non-English content?
What browsers do you support?
Can the Spiral16 dashboard be customized for my business?

What is the price to use the Spiral16 platform?

Pricing starts at $1,000 for unlimited results and multiple searches/queries under a single topic.

What is a query?

Essentially, it’s a custom search string that is narrowed down to get the best relevant results for your topic. Topics may only require one query, but multiple queries can be used per topic to narrow and focus further.

Are there contract limits?

A Spiral16 contract is a six-month agreement with a 90-day guarantee that allows you to cancel if you are not fully satisfied with your service.

How much is it to add additional users?

If you discover that there are more topics you would like to research or find that additional queries are needed to narrow down your topic, we offer scalable and flexible pricing based on your needs. Spiral16 has no limit on the amount of users per company that have access to its Internet monitoring platform. In addition, each user may customize their online dashboard to include only the data relevant to their specific needs.

Do you offer technical and analytics support?

Yes. Spiral16’s analytics team is a core part of the company’s identity and exists to help clients listen better and engage quicker. Our expertise and familiarity with the software platform will allow you to optimize results and efficiency, and we’ll help you every step of the way. We can also create custom Actionable Analytics reports targeted specifically for your needs.

Can somebody help me set up my research topics?

Spiral16’s consultative customer service team helps you set up, test, and implement studies. This includes inputting, testing, refining, and maximizing the various keyword search queries. You will also receive assistance with training, product development needs, and receive day-to-day insight.

What type of businesses use Spiral16?

We work with ad agencies and PR firms, Fortune 500 companies and startup businesses, as well as established businesses of all sizes that understand the importance of staying on top of information in today’s digital marketplace.
* Large and small businesses
* Advertising firms
* Marketing agencies
* Political consultants or campaigns
* PR firms
* Medical and research companies
* Sports franchises
* Colleges/universities
* News organizations
* Charities and fundraising organizations … and more.

Why do clients use Spiral16?

Spiral16 helps clients gather in-depth business intelligence from the Internet. Spiral16’s powerful platform uses proprietary technology that is not limited to social media websites, focusing instead on comprehensive Internet monitoring.

How is Spiral16 different from other monitoring services?

Spiral16 differentiates itself by providing superior quality and breadth of data, consultative customer service, and an industry-leading 3D visual-mapping feature that identifies the most influential web pages for your topic.

How does your system handle spam?

At Spiral16, human vetting is combined with automated technology to give clients the most relevant results possible. Users can also decide for themselves what is not relevant and delete it from the dashboard permanently.

Can I manually add content into the Spiral16 platform?

Yes. You can manually add distinct URLs or RSS feeds into the system that you’d like to monitor specifically.

Does Spiral16 bring in non-English content?

Although Spiral16 does not search specifically for foreign-language content, some sources do include content in non-English languages. Our toolset, however, uses natural language processing for sentiment analysis, so non-English content will not be scored for sentiment.

What browsers do you support?

Spiral16 works on Internet Explorer 8 and above, all versions of Google Chrome, Safari 4 and above, Firefox 10 and above, and Opera.

Can the Spiral16 dashboard be customized for my business?

Spiral16 will work with clients who request custom solutions, even beyond our customized reporting. We are open to scope-of-work projects, customized dashboard elements, and can incorporate other data sets into the platform on a per-client basis.

Find out why Spiral16 isn’t just a monitoring tool, we’re a research partner. Schedule a demo today!